Refund policy

EKVER – Refund, Return & Shipping Policy

Last Updated: February 09, 2026

By placing an order with EKVER (via ekver.in, Instagram, or any official channel), you agree to the following terms. We are a limited-edition label built on quality and exclusivity; our policies are designed to protect both the craft and our community.

1. The "137" Rule

EKVER is a limited-edition fashion label. Each design is strictly limited to 137 pieces. Once a design or size is sold out, it will not be restocked. Because of this scarcity, every piece is reserved specifically for you once an order is confirmed.

2. Shipping & Delivery

  • Express Dispatch: Orders are dispatched within 24 hours of purchase.

  • Delivery Timelines:

    • Kerala & South India: 2–4 Business Days.

    • Rest of India: 4–8 Business Days.

  • Tracking: A tracking link will be shared via SMS/WhatsApp/Email once dispatched.

  • Note: While we strive for speed, actual delivery depends on courier partners. Delays due to external factors do not qualify for instant cancellation once the item is in transit.

3. Payment & COD

  • Prepaid Orders: Processed immediately with Free Shipping.

  • COD Orders: COD availability is subject to the payment terms displayed at checkout.

  • COD Partial Payment: To confirm a Cash on Delivery (COD) order, a non-refundable partial payment fee may be required at checkout. The remaining balance is payable to the courier at the time of delivery.

4. Packaging & Order Fulfilment

EKVER may use different packaging formats depending on the payment method and order type.

  • Prepaid Orders: Eligible prepaid orders may be shipped in EKVER's premium/branded packaging, including our premium box where applicable.

  • COD Orders: COD orders may be shipped in our standard protective packaging instead of premium box packaging. This helps us keep fulfilment and logistics costs efficient for COD shipments.

  • Packaging Variation: The packaging used for an order does not affect the product specifications, quality, authenticity, or eligibility for return/exchange.

  • Important: Packaging shown in promotional content, product videos, social media, or other marketing material may represent a specific order type or fulfilment format and may not be identical to the packaging used for every order.

5. Returns & Size Exchanges

We want you to have the perfect fit. Unlike most limited-drop brands, we offer a window for exchanges.

5.1 7-Day Window

Returns and exchanges must be initiated within 7 days of the delivery date.

5.2 Size Exchanges

If the size doesn't fit, you can request a one-time exchange:

  • Exchange Fee: A flat fee of ₹250 is applicable to cover the reverse pickup from your address and the reshipping of the new size.

  • Availability: Exchanges are subject to stock availability of the specific design. If the required size is sold out, a store coupon will be issued.

5.3 Quality Check (Mandatory)

All returns and exchanges are accepted only after a strict internal quality check.

  • The product must be unwashed, unworn, and unaltered.

  • Original tags, packaging, and accessories must be intact.

  • If a product fails the quality check due to perfume scent, stains, washing, wearing, alteration, or other signs of use, the request will be rejected and the item shipped back to the customer.

6. Damaged or Wrong Items

In the rare event of a defect, damage, missing item, or incorrect item:

  • Report: The issue must be reported within 48 hours of delivery.

  • Requirement: An original, clear and uncut unboxing video of the complete package is mandatory for damage, missing-item, or incorrect-item claims. Clear photographs of the product and the reported issue must also be provided.

  • Verification: The claim will be reviewed through our internal quality-check process. Where required, the product may also be inspected during the return pickup/collection process.

  • Resolution: For genuine defects, damage, missing items, or incorrect items verified by EKVER, we will provide a 100% free replacement or refund, as applicable.

  • No Unboxing Evidence: Without the required uncut unboxing video and photographs, EKVER may be unable to verify whether an issue existed before the package was opened. In such cases, the claim may be rejected.

7. Non-Delivery & RTO (Return to Origin)

If a parcel is returned to us due to an incorrect address, unreachable number, customer refusal, or failure to accept delivery:

  • Any refund will be processed only after the parcel reaches our facility.

  • EKVER reserves the right to deduct actual forward and return shipping charges from the refund amount.

8. Fraud & Misuse

EKVER maintains zero tolerance for fraudulent damage claims, product swapping, intentional misuse of the return/exchange process, or attempts to return products that do not meet our policy requirements.

Verified cases may result in a permanent block from future purchases and may be pursued under applicable Indian law.

9. Product Specifications & Size Selection

  • Product specifications, including fabric composition, GSM, and other relevant details, are provided on the respective product page.

  • Customers are responsible for selecting the appropriate size using the size chart provided on the product page.

  • Selecting a size that does not fit as expected does not constitute a defective or incorrect product if the size supplied matches the size ordered.

  • A size exchange may be requested according to the conditions stated in Section 5.

10. Contact

For all exchange or return requests:

📧 ekverofficial@gmail.com

📸 Instagram: @ekver.in