Shipping & Returns

EKVER – Refund, Return & Shipping Policy

Last Updated: February 9, 2026

By placing an order with EKVER (via ekver.in, Instagram, or any official channel), you agree to the following terms. We are a limited-edition label built on quality and exclusivity; our policies are designed to protect both the craft and our community.

1. The "137" Rule

EKVER is a limited-edition fashion label. Each design is strictly limited to 137 pieces. Once a design or size is sold out, it will not be restocked. Because of this scarcity, every piece is reserved specifically for you once an order is confirmed.

2. Shipping & Delivery

Express Dispatch: Orders are dispatched within 24 hours of purchase.
Delivery Timelines: * Kerala & South India: 2–4 Business Days.
- Rest of India: 4–8 Business Days.
Tracking: A tracking link will be shared via SMS/WhatsApp/Email once dispatched.
Note: While we strive for speed, actual delivery depends on courier partners. Delays due to external factors do not qualify for instant cancellation once the item is in transit.

3. Payment & COD

Prepaid Orders: Processed immediately with Free Shipping.
COD Partial Payment: To confirm a Cash on Delivery (COD) order, a non-refundable partial payment fee is required at checkout. The remaining balance is payable to the courier at the time of delivery.

4. Returns & Size Exchanges

We want you to have the perfect fit. Unlike most limited-drop brands, we offer a window for exchanges.

4.1 7-Day Window

Returns and exchanges must be initiated within 7 days of the delivery date.

4.2 Size Exchanges

If the size doesn't fit, you can request a one-time exchange:

Exchange Fee: A flat fee of ₹250 is applicable to cover the reverse pickup from your address and the reshipping of the new size.
Availability: Exchanges are subject to stock availability of the specific design. If the size is sold out, a store coupon will be issued.

4.3 Quality Check (Mandatory)

All returns and exchanges are accepted only after a strict internal quality check.

The product must be unwashed, unworn, and unaltered.
Original tags, packaging, and accessories must be intact.
If a product fails the quality check (scent of perfume, stains, or signs of wear), the request will be rejected and the item shipped back to the customer.

5. Damaged or Wrong Items

In the rare event of a defect or incorrect item:

Report: Must be reported within 48 hours of delivery.
Requirement: An original, uncut unboxing video is mandatory. Without this video, claims for damage or missing items will not be processed.
Resolution: We will provide a 100% Free Replacement or Refund for genuine defects.

6. Non-Delivery & RTO (Return to Origin)

If a parcel is returned to us due to an incorrect address, unreachable number, or customer refusal:

Any refund will be processed only after the parcel reaches our facility.
EKVER reserves the right to deduct actual forward and return shipping charges from the refund amount.

7. Fraud & Misuse

EKVER maintains zero tolerance for fake damage claims or product swapping. Such cases will lead to a permanent block from future drops and may be pursued under applicable Indian law.