EKVER – Refund, Return & Shipping Policy

Last Updated: October 13, 2026

By placing an order with EKVER through ekver.in, Instagram, or another official sales channel, you agree to the applicable terms disclosed at the time of purchase. This policy explains our shipping, return, refund, exchange, and order-fulfilment procedures.

EKVER is a limited-edition fashion label focused on quality, exclusivity, and responsible fulfilment. Our policies are designed to provide clear expectations for customers while protecting the integrity of our products and operations.

Nothing in this policy excludes or limits any consumer right or remedy that cannot lawfully be excluded under applicable Indian law.

1. The “137” Rule

EKVER follows a limited-edition production model. Each design is intended to be limited to 137 pieces across the available sizes, subject to the specific product release.

Once a design or size sells out, restocking is not guaranteed. Availability is subject to actual inventory.

Limited-edition availability does not affect a customer's statutory rights concerning defective, deficient, misdescribed, damaged, or incorrectly supplied products.

2. Shipping & Delivery

2.1 Express Dispatch

Orders are generally dispatched within 24 hours of purchase, subject to order verification, operational requirements, and exceptional circumstances.

2.2 Estimated Delivery Timelines

• Kerala and South India: 2–4 business days.

• Rest of India: 4–8 business days.

These are estimates rather than guaranteed delivery dates. Actual delivery may vary depending on the destination, courier network, weather, public holidays, and other circumstances.

2.3 Tracking

Tracking details will be shared through SMS, WhatsApp, email, or another available communication channel once the shipment is dispatched.

2.4 Shipping Delays and Cancellation

Courier delays do not automatically entitle a customer to an instant cancellation while an order is in transit. However, this provision does not override any applicable consumer rights or remedies for non-delivery or delivery beyond the stated schedule.

Customers experiencing a delivery issue should contact our support team for assistance.

3. Payment & Cash on Delivery (COD)

3.1 Prepaid Orders

Eligible prepaid orders are processed after successful payment. Shipping benefits, including free shipping, will be applied as displayed at checkout.

3.2 COD Orders

COD availability and any applicable conditions will be displayed during checkout. Customers are responsible for providing accurate delivery details and being available to receive the shipment.

3.3 COD Partial Payment

Where a partial payment is required to confirm a COD order, the amount and applicable terms will be disclosed before payment.

Any amount described as non-refundable will be handled subject to the agreed terms and applicable law. The remaining balance is payable to the courier upon delivery.

4. Packaging & Order Fulfilment

EKVER may use different packaging formats depending on the payment method, order type, and fulfilment arrangement.

4.1 Prepaid Orders

Eligible prepaid orders may be shipped in EKVER's premium or branded packaging, including a premium box where applicable.

4.2 COD Orders

COD orders may be shipped in standard protective packaging instead of premium box packaging. This helps us manage fulfilment and logistics costs.

4.3 Packaging Variation

Packaging differences do not, by themselves, affect product specifications, quality, or authenticity.

4.4 Promotional Images

Packaging shown in promotional content, product videos, social media, or other marketing materials may represent a particular order type or fulfilment format. Actual packaging may vary according to the terms disclosed for the order.

If packaging is expressly included in a customer's purchase or is materially different from what was promised, the matter will be reviewed in accordance with the applicable order terms and law.

5. Returns, Refunds & Size Exchanges

Please read this section carefully before placing an order. Returns, refunds, and exchanges are subject to the eligibility conditions below and applicable law.

5.1 Return and Exchange Window

Please contact EKVER within 7 calendar days of delivery to report an issue or request an eligible return or exchange.

The request should include the order number, the reason for the request, and any relevant photographs or other supporting information.

The seven-day period is EKVER's standard request window and does not override any mandatory rights or remedies available under applicable law.

5.2 Size Exchanges for Personal Fit Preferences

If a T-shirt does not fit as expected because of a personal sizing or fit preference, customers may request a one-time size exchange, subject to the following conditions:

• Exchange Fee: A flat fee of ₹250 applies to cover the return pickup and reshipping of the replacement item.

• Availability: The requested design and size must be available in stock.

• Condition: The product must satisfy the applicable condition requirements in Section 5.4.

• Verification: The exchange request must be reviewed and approved before the item is sent back.

The exchange fee and process will be communicated before the exchange is confirmed.

If the requested size is unavailable, EKVER will inform the customer and discuss the available alternatives, including a store coupon where appropriate. Any alternative will be subject to the customer's agreement and applicable law.

A personal fit preference, by itself, does not establish that a product is defective or incorrectly supplied.

5.3 Refund Eligibility for Fit and Sizing Concerns

Where the correct, accurately described, non-defective product has been supplied and the customer's concern relates solely to personal fit or sizing preference, EKVER's standard resolution is a size exchange rather than a refund.

For example, a preference for a longer sleeve, a looser neckline, or a different overall fit does not, by itself, establish that the product is defective if it matches the applicable product description and specifications.

However, this standard policy does not override a customer's rights under applicable law. If a product is defective, deficient, materially misdescribed, incorrectly supplied, or otherwise qualifies for a remedy under applicable law, the request will be assessed accordingly.

A refund request will be reviewed against the facts of the case, the product listing and order terms applicable at the time of purchase, and any mandatory legal requirements. EKVER will communicate the decision and its basis to the customer.

5.4 Product Condition and Quality Inspection

Products returned under an approved return or exchange request are subject to a reasonable quality inspection.

For ordinary fit exchanges and eligible voluntary returns, the product should:

• Be unwashed and unaltered.

• Be free from stains, perfume odour, damage, or other signs of use beyond what is reasonably necessary to assess fit.

• Include the original tags, accessories, and packaging where applicable.

Products showing washing, alteration, stains, or damage caused after delivery may be ineligible for an ordinary fit exchange or voluntary return.

If a product fails inspection, EKVER will explain the reason and the available next steps. Where an item must be sent back to the customer, any applicable shipping charge will be communicated beforehand.

These condition requirements will not be applied to improperly deny a remedy for a verified defect or other issue where the customer is legally entitled to that remedy.

5.5 Return Approval and Processing

Customers must contact EKVER and receive return instructions before sending a product back.

The customer should retain the shipment receipt or tracking details until the return is completed.

Where a return is approved, EKVER will communicate the applicable pickup, inspection, exchange, or refund process. Processing times may depend on the courier, inspection, payment method, and other operational factors, subject to any statutory deadlines.

6. Damaged, Defective, Missing or Incorrect Items

If an order arrives damaged, defective, incomplete, or different from what was ordered, please contact EKVER promptly.

6.1 Reporting

Please report the issue as soon as reasonably possible, preferably within 48 hours of delivery, to help us investigate and resolve it efficiently.

A report made after this preferred period will still be assessed where required by applicable law.

6.2 Supporting Evidence

Please provide the order number and clear photographs of the product, packaging, shipping label, and reported issue.

An original, clear, uncut unboxing video is strongly recommended for damage, missing-item, and incorrect-item claims because it may help establish the condition of the package at delivery.

Where such a video is unavailable, EKVER may request other relevant evidence and investigate the claim using the information reasonably available. The absence of an unboxing video alone will not automatically extinguish a remedy required by applicable law.

6.3 Verification

Claims will be reviewed using the available evidence, order details, product specifications, and reasonable quality checks. Where appropriate, an inspection may also take place during collection.

6.4 Resolution

For verified defects, damage, missing items, or incorrect supplies, EKVER will provide the appropriate remedy, which may include a replacement, refund, or another remedy required by applicable law.

Where a refund or replacement is due, the customer will be informed of the next steps and applicable processing timeline.

7. Non-Delivery and Return to Origin (RTO)

A shipment may be returned to origin due to an incorrect address, an unreachable telephone number, repeated unsuccessful delivery attempts, customer refusal, or another delivery issue.

7.1 Parcel Returned to EKVER

Where an order returns to EKVER, we will verify the shipment status and contact the customer regarding the available resolution.

7.2 Shipping Cost Adjustments

Where a refund is otherwise due and the return to origin resulted from circumstances attributable to the customer, EKVER may deduct actual, reasonable, and documented forward and return shipping costs, provided the deduction is consistent with the terms disclosed at purchase and applicable law.

No deduction will be made where it is prohibited by applicable law or where the circumstances do not justify the deduction.

7.3 Courier or Seller Errors

If a return to origin results from a courier error, an incorrect fulfilment action by EKVER, or another circumstance attributable to EKVER, the matter will be investigated and resolved appropriately.

8. Fraud Prevention and Misuse

EKVER may investigate suspected product swapping, fraudulent claims, deliberate damage, falsified evidence, or misuse of the return and exchange process.

Where evidence supports a suspected misuse, EKVER may decline a request that does not satisfy the applicable policy conditions, explain the decision, and take proportionate action permitted by law.

Any restriction on future purchases or further legal action will be based on the circumstances and applicable law.

A customer raising a genuine complaint, requesting a refund, or exercising a lawful consumer right will not, by itself, be treated as fraudulent conduct.

9. Product Specifications and Size Selection

9.1 Product Information

Product specifications, including fabric composition, GSM, colour, measurements, and other relevant details, are provided on the respective product page.

Customers should review the product description and size chart before placing an order.

9.2 Choosing a Size

Customers are encouraged to use the size chart and compare the listed measurements with a suitable garment they already own.

Measurements may have reasonable manufacturing tolerances where disclosed. If the correct size was supplied and the product matches its stated specifications, a preference for a different fit will ordinarily be treated as a personal sizing concern rather than a product defect.

9.3 Incorrect or wrong Products

If the supplied product does not match the order, or if its actual characteristics materially differ from the product description or specifications, contact EKVER so the issue can be investigated.

This will not automatically be treated as a personal sizing preference merely because it involves fit or measurements.

10. Contact and Grievance Redressal

For order support, return requests, exchange requests, refunds, or complaints, contact:

Email: ekverofficial@gmail.com

Instagram: @ekver.in

Please include your order number, registered contact details, and a clear description of the issue.

EKVER will acknowledge and address consumer grievances within the timelines required by applicable law. Where a designated grievance officer is legally required, their name, designation, and contact details will be displayed here:

• For all exchange or return requests:

  📧 ekverofficial@gmail.com

  📸 Instagram: @ekver.in

11. Policy Updates

EKVER may update this policy to reflect operational changes, clarify existing terms, or comply with applicable law.

The latest version will be published on the official website with its revision date. Updated terms will apply prospectively and will not remove rights or remedies that accrued under the terms applicable to an earlier order or under applicable law.

For an existing order or dispute, EKVER will review the terms disclosed at the time of purchase alongside any mandatory legal requirements.

EKVER — Limited pieces. Made with purpose.